The Simple Truths of Service by Ken Blanchard and Barbara Glanz - Article: 664287 at Isnare.com Free Articles Are you looking for a way to motivate your employees to provide better customer service? Are you an employee looking for inspiration to escape the rut of your job? In either case, the book The Simple Truths of Service by Ken Blanchard and Barbara Glanz is the book for you. The book chronicles the incredible true story of Johnny, a bagger with Down Syndrome, who goes beyond the ordinary to create exceptional customer service. Every night before work, Johnny would create a "Thought of the Day" that he would hand out to each of his customers. Because his thoughts came from his heart, customers were flocking to visit his checkout counter. In The Simple Truths of Service, you will...