Writing Great KSA Factor Responses In addition to providing a resume, federal job applicants are typically required to complete narrative statements on specified knowledge, skills, and abilities (KSAs) factors. These statements, which accompany an applicant’s cover letter and resume, are required to be considered for employment. This portion of the selection process is based on the premise that past behavior is a predictor of future performance and behavior. Therefore, in order to successfully compete for a federal position, an applicant must be able to relate relevant knowledge, skills, and abilities gained through education, experience, and past employment to the relevant position. Although the KSA process may seem daunting at first, much of the information you need to complete...