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Sunday, June 17, 2012, 6:49 AM
[General]
Making a good first impression
Dress like your customers expect you to dress. If it is a suite they expect to see,Jacksonville Jaguars Jerseys, where a suite. If it is jeans and a flannel t-shirt, that is what you should be wearing.
Use the fact that after 10 seconds your customers have made their decision to listen to you or not. If you can master the first 10 seconds you will have your customers interest every time. Which of course is a huge benefit when trying to sell.
If you don't sound interested in your offer,Cheap Joe Thomas Jersey, it probably isn't very interesting. Since your lively hood is based on you making the sale, if you cannot muster the energy to be enthusiastic, why should your customers?
Smile
Most first impressions are made over the phone. We call to book a meeting or we call to make a sale. It isn't what you say that matters, it is how you say it. Do you sound interesting? Do you sound interested? Does it sound like it will be a long conversation or can you get to the point?
How to Sound Interesting
First impressions face to face
When making a first impression face to face there are some additional things you need to think about.
Present the reason for your call in the first 10 seconds. If it takes the customer more than 10 seconds to figure out what you want they will get bored and just try to get out of it, they will shut down and just start looking for the exit.
Getting the attention of a potential customer is probably the hardest part of sales. Our customers are busy and don't have time to listen to every sales person calling upon them. Generally we it takes us 10 seconds to judge another person and deciding if we are willing to listen to them or not. This is the time we have to work with in sales.
- Tempo Changes
Clothes
We all know how horrible it is listening to someone drone on in the same monotonous voice. Don't be that person, let your voice mirror your interest; underline important sentences by slowing down and saying them clearly, speed up when you get excited.
When calling someone for the first time,Cheap Aaron Smith Jersey, raise your voice,Cheap Marion Barber Jersey, show them,Minnesota Vikings Jerseys, here I am, this is me and now you better listen.
The only difference between selling over the phone and in person is that your customers can see you. Therefore it is your appearance you should give some extra thought to.
- Speak up,Cheap Franco Harris Jersey!
Conclusion
Action Exercises
1. Look at your script; see if you can find anything that you can do to make you get to the point faster.
2. Try speaking a little louder to your customers during the first 10 seconds, to get their attention, and then lower your voice to your regular level. The difference in how many customers listen to you can be quite large.
Appearance
- Sound Interested
- Get to the point
Always smile when meeting someone for the first time. The act of smiling makes people relax and feel happy themselves. A smile alone can make up for any short coming in any of the other tips in this article.
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