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Top Four Things Your Customer Is Thinking
Wednesday, July 4, 2012, 5:45 PM
[General]
3. "Take a HINT,Cheap Devin Hester Jersey! Get a MINT! I'm so sorry, Ms. Practitioner. I really don't want to hurt your feelings; however, your breath speaks so loudly that I don't want to hear a single thing you have to say."
Customers are much more impressed when you engage them with organized, thoughtful conversation. The days of 10 to 15 minutes of pleasantries to warm prospects up are long gone. You only have 90 seconds to get your motor running because everyone is busy and time is precious. You don't need to hurry up; you just need to say more using fewer words.
1. "Hold up, hold up, slow down. You're talking too fast, and your enthusiasm is kind of scaring me. Other fast talkers I know don't let me get a word in, and it really makes me feel like it's a one-way conversation."
2. "Get to the point. When you called me, you explained that you were going tell me about your company, what you do and how it can benefit me. So, if it's not asking too much, when you show up, can you cover what you want to tell me, exactly in that order?"
4. "You're talking too long and not saying anything. Now remember, on the phone, you asked me for 22 minutes of my time, right? Well, why was I the one who needed to stand up after you burned through your 22 minutes?"
If you're sitting there reading this and saying, "That's not me" - chances are it is you. 100% of us have bad breath, and you are no exception. Bad breath is easy to prevent, as long as you are aware of it. When I pass a bakery and smell fresh homemade bread coming out of the oven, I immediately want some, even if I am not hungry! The smell has created a positive sensation in my brain. Bad breath is a negative sensation, and a client's brain will tell him or her that you might be inconsiderate and lack the attention to detail required of a professional. Even if your products and presentation are great, customers often can't get past the bad breath.
Take time and think about this question. I promise: you will become more irresistible to your clients. Until next time - be marvelous!
My fellow professionals, I will share with you a question that I tape to my rear-view mirror, my bathroom mirror and my computer screen (and you should, too): "How can I make marvelous happen with every customer interaction?"
Most clients probably feel this way because the conversation is one-way. If you really want someone to buy, just ask value-oriented,Detroit Lions Jerseys, interest-bearing questions that allow clients to do most of the talking.
Be courteous to clients by saying "Our time is up," and then let them decide whether to continue. You should be able to communicate to them about your company,Cheap Lance Briggs Jersey, what you do and how it can benefit them within the time you requested. Chances are, if you weren't interesting enough in the first 22 minutes, you won't get a client interested for the next 22 hours. If you want customers to respond better, you need to get better.
Ever wonder what's going through the head of a client or prospect when you meet? Here are four possibilities that could help you improve your sales techniques.
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